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Hitachi Computer Products, Hitachi Data Systems, and Salira
Systems
Santa Clara, CA, San Jose, CA
1994-99, 2008
Contract Senior Technical Writer
In the current contract, support an existing Technical
Publications department in expanding EPON platform end user and reference
documentation for standard EPON, Metro Ethernet, Multi-wave EPON, and
DOCSIS-EPON technologies.
In previous contracts, with the active support of an Engineering director, was able to create
focused, accurate, task-oriented documentation for end users, administrators,
and programmers (using FrameMaker and Word).
Topics ranged from storage area network hardware and software products (new),
array subsystems (revised), AIX, HP-UX, DEC, Solaris, and HDME user guides
(revised), and the Y2K remediation guide (new) for Hitachi G7 and G9
mainframes. All docs were developed with
full support from marketing, product management, engineering, QA, tech support,
and training resulting in brief, accurate user docs. Page counts from revised doc sets were
reduced by as much as 50% with increased end user comprehension. Doc sets became cheaper to produce, easier to
maintain, and more useful to end users.
Cisco Systems
San Jose,
CA, Orlando, FL, Carlsbad, CA
As needed: June 1991 - 2008
Contract Technical Writer
As sole writer for Cisco Smart Care Services, created and
maintained doc set (including user guides, message reference, and release
notes) and online help for multiple audiences including external Partner Portal
users and internal Wiki users. Main
technology writer for networking protocols, network management, security
(AAA/IPSec), access servers, media gateways, cable (DOCSIS) routers, wireless
(802.11a and b) communications, dial, traffic management, QoS, and VPN. Produced over seventy (70) feature
modules. Also aided folding in these
features to the IOS documentation set.
Used the Cisco doc tool set (Documentum, FrameMaker, HTML and PDF
generators). Created additional tool to
help managers staff and track documentation releases resulting in management of
over 1,100 publication deliverables.
Able to deliver quality documentation for multiple projects with
overlapping deadlines.
SnapLogic
San Mateo, CA, March 2007 –May 2007
Technical
Publications Consultant/ Vendor
Designed templates and wrote tutorials from SME input on the
use of a Python-based WebUI that allows users to create interfaces for
different data types and work with them in a collaborative, unified environment.
Nortel (formerly Tasman Networks)
San
Jose, CA, December
2003 – 2006
Technical Publications Consultant/ Vendor
Updated, redesigned, and edited router doc set. Docs
included CLI references, WebUI and routing user guides, message reference, management
reference, and configuration guides for L2/l3, QoS, security, multicasting,
VPN/firewalls, GRE tunneling, MPLS, Trunking, IPSec configuration, etc. Also
includes developing OEM doc sets for numerous major telco, telephony, and
networking vendors.
Aruba Wireless Networks
Sunnyvale,
CA May 2004–January 2006
Technical Publications Consultant/
Vendor
Assumed role of outsourced technical publications
provider when technical publications functions was reorganized. Reviewed
existing procedures, templates, and document library and presented
recommendations to executive staff. Implemented the directives that resulted
from executive staff decisions on expanding the document library and
streamlining procedures to ensure documentation is ready for release cycles and
meets end-user requirements.
Amity Systems
San Jose,
CA, January 2004 – October 2004
Technical Publications
Consultant/ Vendor
Created user docs and aids for VoIP video conferencing
system. Products included user guides, system administration guides, quick
reference guides, installation guides, and online help for the desktop
application, the DSP routers, and the network servers.
Symbol Technologies
San Jose,
CA November 2003 – May 2004
Contract Technical Writer
Primary writer for 802.11 a/b switches. Developed full suite
of user products including installation job aids, online help, system
references, and command line interface map.
Pronto Networks
Pleasanton,
CA, July 2003 – December 2003
Contract Information
Specialist
Developed trainer and end-user instructional materials for
802.11b networking environment targeted to WISPs and NOC administrators. Copy
edited all instructional design materials. Created wireless architectural
overview white paper, and redesigned documentation structure for Wi-Fi
networks, controllers, and access points, targeted to WISPs, and OSS/BSS NOCs.
Riverstone (no longer in business)
Santa Clara,
CA November 2002 – September 2003
Contract Senior Technical
Writer, CLI Content Developer
Acted as sole tech writer (FrameMaker) for 10G Ethernet layer-3
switch hardware and user guide. Developed content for CLI reference by adding
to GCD source code all command descriptions, links to related commands,
examples, and restrictions. Generated doc by compiling commands into HTML
files. Also edited HTML output to produce single PDF file.
Ericsson
Menlo Park, CA and Sophia Antipolis, France June 2002 – Dec 2002 / May 2005 – October 2005 Contract Senior Tech Writer, Help
Systems Developer
Acted as sole tech writer (Word/HTML) and help systems
developer (RoboHelp: HTML and Java) for this IOS-compliant, VxWorks-based iPBX
and CPE equipment manufacturer using traditional dial, plus cutting-edge VoIP,
VoATM, IPSec, VPN, PWE3, MPLS, 802.11a, b, and g technologies. Created admin manual for the multi-services
edge device platform. Rewrote, edited,
and then updated online help and user manuals for the iPBX platforms. Created new online help for HTTP
browser-based computer telephony application.
Worked with QA and tech support to close all doc bugs and
designed docs to eliminate common customer support problems. Reduced page count by 30% without sacrificing
usability.
Efficient Network
Los Gatos,
CA Jan –May 2001
Contract Senior Tech Writer / Help
Systems Developer
Took over the online help (RoboHelp) and documentation
effort (PDF) for this DSL CPE manufacturer.
Worked with all aspects of the product team to redesign the product line
docs and help systems. End results
produced the industry standard in online help resulting in over 98% of DSL
customers being able to install their own equipment successfully on the first
try without company technical support.
Cisco Systems, San Jose,
CA 1996, 1998- March, 2001 Contract Instructional Designer
Created the following instructional designer deliverables:
Tier I Student and Instructor Guides (New product training updates)
Managing Cisco Enterprise Internetworks Design Document to
update existing MCSI course
Designing Cisco Networks – web-based certification training.
CEMS course ware update
Designing Cisco Networks Web Version
Cisco Voice Web Version
BCMSN Web Version
BCRAN Web Version
VPNet
Milpitas, CA March to August 2000
Outsource Instructional Designer
Created and copy edited the following instructional design
materials:
Introduction to Virtual Private Networking and VPNetware 3.0
Course 1
Advanced Virtual Private Networking Issues Course 2
Vyyo
Cupertino, CA June to November 2000
Outsource Instructional Designer
QAM-based Wireless Broadband Transmission presentation
Hitachi Computer Products, Santa
Clara, CA and Hitachi
Data Systems, San Jose, CA 1994-99 Contract Senior Technical Writer
With the active support of an Engineering director, was
able to create focused, accurate, task-oriented documentation for end users,
administrators, and programmers (using FrameMaker and Word). Topics ranged from storage area network
hardware and software products (new), array subsystems (revised), AIX, HP-UX,
DEC, Solaris, and HDME user guides (revised), and the Y2K remediation guide
(new) for Hitachi G7 and G9 mainframes.
All docs were developed with full support from marketing, product
management, engineering, QA, tech support, and training resulting in brief,
accurate user docs. Page counts from
revised doc sets were reduced by as much as 50% with increased end user
comprehension. Doc sets became cheaper
to produce, easier to maintain, and more useful to end users.
Sun Microsystems
Mt. View, CA, as needed from 1990-Oct 2000
Contract Senior Technical Writer
Hired to speed up release of a series of minor projects
bogged down in rewrite cycles, I was able to work directly with product
managers, testers, and developers to develop (in troff, FrameMaker, and Sun
tools) accurate docs that were ready when the product was. Ultimately because of my background with DEC
and IBM, I was assigned to translate third-party connectivity product
documentation for SunLink releases 7 through 9.
The SunLink doc sets consisted of more than 35 individual documents for
DEC (VAX) and IBM environments (SNA, SAA, and Bisync). All the docs (admin guides, programmer
references, API references, etc.) were completed on time and met or exceeded
Sun publications standards. Also wrote
the Solaris Federated Services white paper and the Solstice FireWall-1
Installation and User’s Guide.
